A little help with your plans
Useful answers before you enquire.
Rope Toss — useful questions
- What are the hire options for Rope Toss?
- Per hire — £20. Delivery details are confirmed with your quote.
- What is included with Rope Toss?
- Individual game hire; Also available in our all-15-games offer. Please enquire about any extras you need.
- What should I plan for with Rope Toss?
- Choose individually or combine games; Ask about supplied accessories and hire times; Tell us about your venue and event. Share your date and venue details so we can discuss the requirements for your event.
- Can I include Rope Toss in the garden-games set?
- Yes. Choose individual games at their listed hire prices, or enquire about all 15 garden games for £200 per hire. Availability and delivery are confirmed by enquiry.
Your hire questions
- How do I check availability?
- Send your date, venue postcode and preferred hire items through the enquiry form, or contact us by phone, WhatsApp or email. Availability is confirmed individually.
- Does an enquiry reserve my date?
- No. The items, availability, quote and booking arrangements need to be agreed.
- Can I hire one item or request a package?
- Both. Browse individual prices or use a suggested package as the start of a tailored enquiry.
- Where are you based?
- Rainworth, NG21 0AQ. Delivery and collection are free for the first 10 miles of the normal one-way driving route from our base to your venue.
- How much is additional mileage?
- Delivery and collection are free for the first 10 miles of the normal one-way driving route from our Rainworth base, NG21 0AQ, to your venue. Beyond 10 miles, we charge £1 per additional mile, rounding any chargeable part-mile up to the next whole mile. This is one total charge for delivery and collection, not a charge for each journey. For example, 12 miles adds £2 and 12.2 miles adds £3. Send your venue postcode so we can confirm the route and total charge before booking.
- Are the first ten miles free delivery?
- Yes. The first 10 miles of the normal one-way driving route from our Rainworth base, NG21 0AQ, are free. This is road distance, not a straight-line radius.
- What should I tell you about the venue?
- Share the available space, access, steps, restrictions and planned event timings. Product dimensions are not the same as operating clearances.
- Are the photographs from actual customer events?
- The styled concept images illustrate the hire items in event settings. They are not presented as a record of completed customer bookings. Decorations are not included unless agreed.
- Can I hire the sweet cart without sweets?
- Yes. Dry hire is cart only. Fully loaded options are also listed by guest count and sweet weight.
- Is a deposit required?
- A 10% deposit is due on booking. An enquiry alone does not reserve your date.
- When do I pay the remaining balance?
- The balance is due at least seven days before your event, unless you choose to pay the remaining balance in cash on the day and let us know in advance. The 10% deposit is still required. For bookings made less than seven days before the event, payment arrangements are agreed when confirming your booking. Full payment must be received before equipment is unloaded.
- What happens if there is bad weather?
- If we cannot safely supply or set up an affected hire, you can choose an available replacement date or a full refund for that hire, including its deposit and any delivery charge that no longer applies. If weather makes continued use unsafe, stop using the equipment and contact us. If the hire can safely go ahead but you choose not to proceed, the usual cancellation rules apply. See Booking & Hire Information for the full policy.
- What are the cancellation and refund terms?
- The maximum cancellation charge is 10% with at least seven days’ notice, 50% with at least 48 hours but less than seven days, or 100% with less than 48 hours. These are ceilings, not automatic charges: we deduct saved costs and replacement-booking income and charge no more than our reasonable, evidenced net loss. Any deposit retained counts towards the charge. Refunds due are issued within 14 calendar days, or sooner where required by law. Your statutory rights are unchanged. Read the full Booking & Hire Information before booking.
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